To maintain customer satisfaction and help improve our relations with them, we at Rasim Makina find it very important that our customers are receiving the care that they need after the sale has been finalized. This after-sale service begins upon the sale has been completed and our first pillar is to deliver your order to you. Upon receiving your goods, if there haven’t been any missing parts, the technical education begins. The technical education helps explain to your employees the maximum limit and the periodic maintenance that needs to be done for the product you have purchased. Notice that using original parts in periodic maintenance and in case of any malfunction will help in elongating the machine’s life, reduced the number of malfunctions in the long run and will minimize your work loss.
Our main goal is to keep our efficiency principles at the highest levels, upon signing the after-sales maintenance contracts with our customers, we begin by providing them with the necessary periodic maintenances that their machinery requires while providing you with our malfunctions service of cranes that are being conducted by our highly trained personnel.
The technical support that will be provided by our experienced service personnel in our After-Sales Services, especially in the case of any malfunctions/breakdown in your machinery, will be handled in a fast manner with the correct determination of the error, ensuring you that we are providing you with the most economical solutions, and in general aiming to deliver an easy and a satisfying service.
Our Technical service department is made of highly knowledgeable and experienced workers. With our strong stock of spare parts, we can respond to our customer’s demands without consuming either side their time by delivering it to them as soon as possible.
For any of your questions or concerns, you can reach our Technical Service department 24/7 via the contact information that was provided to you, there are a lot of authorized service points found all over Turkey, we also have travelling service personnel that can assist you with your needs. We also provide worldwide crane technical services.